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Sustainability

What does sustainability mean for Cencosud?

At Cencosud, we build transparent and inclusive brands that are adapted to a changing world and ready to face the challenges of the future. Our sustainable business model is connected to society and the surrounding environment, working collaboratively with customers, employees, communities, suppliers, and other stakeholders.

What are our areas of work?

According to the characteristics of our business model, we have defined four areas of work with specific objectives that encompass all the sustainability activities of our brands. We believe that in these areas, we can generate real changes in different stages of the value chain, aligned with a clear commitment to the United Nations Sustainable Development Goals. These areas are Corporate Governance, People, Planet, and Product. Find more information about our pillars here.

What is Cencosud's performance in international indices?

Currently, we participate in various indices and standards that measure our performance in the field of sustainability. Check out our performance here.

What is the commitment and sustainability policy?

Our Sustainability Strategy and Business Model, based on the principles of Sustainable Sourcing, Production, and Consumption, aims to lead the different Business Units towards the transformation of the organization into a sustainable business, improving people's quality of life through a unique experience with high standards of quality in its products and services. More details here.

What are the Company's actions and programs in sustainability?

In line with our four sustainability pillars, we promote and develop various actions and programs in different business units, which you can learn about here.

Where can I contact to learn more about the Company's sustainability?

If you have any questions or simply want to learn more about Cencosud's sustainability efforts, you can email us at: [email protected] You can also fill out the form directed to our department with your inquiries here.

How is sustainability managed within the Company?

The Sustainability department is part of the Investor Relations and Corporate Sustainability management. The Sustainability Committee, comprised of leaders and managers from this department in each business unit and country where we operate, meets monthly to address topics related to our strategic pillars (Corporate Governance, Product, Planet, and People) and make key decisions that will later be translated into concrete actions.

Where can I find the annual reports?

All the actions, programs, and financial and ESG (Environmental, Social, and Governance) performance of the company are detailed in our integrated reports, which you can access here.

Where can I find the Newsletters?

We regularly publish Newsletters with updates and progress on sustainability initiatives. Find our Newsletters here.

Where can I find the main policies related to sustainability?

The lines of action that enable the development of work aligned and consistent with our strategic objectives are reflected in the Company's main policies. Learn more details about them here.

Customers

How can I redeem and accumulate points for purchases in Chile?

Our loyalty program (Puntos Cencosud) allows all our customers to accumulate points on all their purchases in our brands, in order to redeem them for rewards. Learn more here.

How can I redeem and accumulate points for purchases in Argentina?

Jumbo Más is the loyalty program of Jumbo and Disco that rewards your purchases with points, which can be redeemed for exclusive gifts or any product within the store. You can find more information at www.jumbomas.com.ar. Vea ahorro is the loyalty program of Vea supermarkets. Every time you make a purchase in our stores or on vea.com.ar, presenting your ID and if you are enrolled in Vea ahorro, you will receive exclusive prices and discounts in categories. Check for more details here.

How can I redeem and accumulate points for purchases in Colombia?

In Puntos Cencosud Colombia, we have a club that has been created to recognize and reward your loyalty to our brands, offering you the freedom to choose what you want. Check out everything you need to know here.

How can I redeem and accumulate points for purchases in Peru?

In Peru, the Bonus program incorporates points and benefits designed for customers, where you can redeem rewards and access the best discounts on associated brands. Learn all about Bonus here.

How can I purchase Giftcards?

You can request them at all the checkout counters of Paris stores, as well as in Jumbo and Santa Isabel locations, or buy them online at www.giftcard.cl. If you are a business, please check the information at www.ventaempresascencosud.cl. For further details, please review the information here.

Where can I pay my Cencosud Card bill?

You can pay your statement online, conveniently and securely, at www.tarjetacencosud.cl. Additionally, you can make payments through Scotiabank, Santander, and Banco de Chile. Payment through Servipag is also available, debiting your bank account (this service is only available for banks affiliated with Servipag). If you prefer to pay in person, you can find options to pay your bills with cash at the checkout counters of Cencosud Stores (Paris, Jumbo, Easy, and Santa Isabel). For more information, please review the details here.

I want to visit Sky Costanera as a group, what do I need to do?

If you want to visit Sky Costanera as a group, you just need to fill out the form with your information that you will find here.

I want to open my store in a Cencosud Shopping Mall, how can I contact you?

You can find all the information by here.

Investor Relations

When is the fiscal year-end for Cencosud?

Cencosud operates on a fiscal calendar of 52 or 53 weeks, ending on December 31st of each year. The first quarter consists of 16 weeks, the second and third quarters consist of 12 weeks each, and the fourth quarter consists of 12 or 13 weeks.

Dividend Policy

Subject to capital availability and the determination that cash dividends remain in the best interest of the Company's shareholders, it is the intention of the Board of Directors to make continuous dividend payments. Chilean regulations require a minimum dividend payment of 30% of the distributable net profit for the year. For further information on the Company's dividends, please review here.

What is the tax treatment of special dividends?

Dividends will be treated as "qualified dividend income," unless otherwise indicated, for U.S. federal income tax purposes. These dividends may also be considered "extraordinary" under U.S. federal income tax rules, depending on the shareholder's specific facts and circumstances. We strongly urge each shareholder to consult with their tax advisor regarding the specific tax treatment of dividends, including all state, federal, foreign, and U.S. tax considerations.

Does Cencosud sell its shares directly to the public?

Cencosud does not currently have a plan in place to sell its shares directly to the public.

Where does Cencosud operate?

Cencosud has operations in Argentina, Brazil, Chile, Colombia, United States, and Peru.

Does Cencosud have a dividend reinvestment program?

We do not have a dividend reinvestment program.

What is the history of Cencosud's stock?

Cencosud's stock was first listed on the Santiago Stock Exchange in May 2004. The initial public offering (IPO) of Cencosud's shares on the New York Stock Exchange (NYSE) took place on June 22, 2012. In 2017, Cencosud concluded its Level 3 American Depositary Receipt (ADR) program on the New York Stock Exchange.

What are Cencosud's main businesses?

The main businesses of Cencosud are Supermarkets, Home Improvement, Department Stores, Shopping Centers, and Financial Services.

What is Wall Street's consensus for Cencosud's earnings and how is it determined?

The Wall Street consensus is calculated based on quarterly earnings estimates submitted by analysts from reporting agencies. Cencosud has a policy of not explicitly endorsing these models.

Does Cencosud send out analyst reports?

Cencosud does not send out analyst reports because they are owned by investment firms and typically only available to their clients.

Does Cencosud offer franchise opportunities?

No, we own and operate all of our stores.

How can I buy a Cencosud share?

Cencosud shares are traded on the Santiago Stock Exchange under the symbol Cencosud. To buy shares, please consult with your stockbroker.

Who are the main shareholders of Cencosud?

Cencosud S.A. is controlled, directly and indirectly, by the Paulmann family. The family directly owns approximately 3.97% of the shares of Cencosud S.A., and also indirectly controls 51.55% as managing partners of Pk One limited.

How can I contact the Investor Relations department?

Cencosud Team / Employees

Where can I contact to apply for a job at Cencosud?

To apply and obtain more information, please visit the job portal here.

Media Center

Where can I contact the Media Center team in Chile?

The regional Media Center team is based in Chile, and you can directly contact Beatriz Monreal ([email protected]).

Where can I contact the Media Center team in the region?

Argentina: [email protected] / Brazil: [email protected] / Colombia: [email protected]/ Peru: [email protected] / United States: [email protected]

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